Why can't I download my license after placing an order?

The most common causes are related to your payment method:

  • PayPal (Credit Card) - PayPal may put some payments on hold for security reasons: your license will be available for download as soon as the process has been completed by PayPal
  • PayPal (eCheck) - eCheck payments usually take 3-5 workdays to be processed by PayPal: your license will be available for download as soon as the payment is fully processed.
  • Credit Card - see "PayPal (Credit Card)" above.

 

In any case, no license file will be created until the payment has been fully processed.

Feel free to get in touch with our Sales Team by opening a support ticket for any need.

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